The Importance of Inclusion and Diversity in the Workplace: Best Practices for Building a More Inclusive Business

The Value of Inclusion and Diversity in the Workplace: Best Practises for Creating a More Inclusive Organisation || NeoDrafts

  • Author : Jasmine
  • Published : March 21, 2023

Diversity and inclusion have become buzzwords in the workplace, but what do they really mean? And why are they so important for businesses today? This article will explore the importance of diversity and inclusion in the workplace and best practices for building a more inclusive company.

Diversity refers to the differences among people, including but not limited to race, ethnicity, gender, sexual orientation, age, religion, and culture. Conversely, inclusion is about creating an environment where everyone feels valued and included, regardless of their differences. Inclusion is the act of creating a sense of belonging where everyone feels respected and supported and can contribute to the best of their ability.

Why are diversity and inclusion important in the workplace? The answer is simple: it drives innovation and improves business performance. When a workplace is diverse, it means a variety of experiences, perspectives, and backgrounds are present. This diversity can lead to better problem-solving and decision-making. In fact, research has shown that companies with more diverse workforces are more innovative, more profitable, and have better customer satisfaction rates than those with less diversity.

Additionally, an inclusive workplace can lead to higher employee engagement and retention. Employees who feel included and valued are more likely to be motivated to work hard and stay with the company long-term. In contrast, a workplace that needs more inclusivity can lead to high turnover rates, which can be expensive for businesses.

Importance of Diversity in the Workplace

The Importance of Inclusion and Diversity in the Workplace: Best Practices for Building a More Inclusive Business

Diversity in the workplace has become increasingly important in recent years. One of the most significant benefits of diversity in the workplace is increased innovation. When a team is made up of individuals with different backgrounds and perspectives, it can lead to a broader range of ideas and solutions. This diversity of thought can lead to more innovative solutions to problems and better ways of doing things. Additionally, when employees feel comfortable sharing their ideas and perspectives, they are more likely to contribute meaningfully to the team.

Diversity can also lead to better decision-making. When a team comprises individuals with different backgrounds and experiences, they can bring a wider range of perspectives to the table. This can lead to more informed and thoughtful decision-making. Each team member can bring unique insights and ideas to the discussion, resulting in better outcomes and more effective solutions to problems.

Furthermore, diversity can also improve problem-solving. Teams that are diverse in terms of background and experience can bring various approaches to problem-solving, establishing more creative and practical solutions. Team members can draw on their own experiences and perspectives to find new and innovative solutions to problems.

In addition to these benefits, workplace diversity can lead to increased employee engagement and retention. Employees who feel valued and included are more likely to be motivated and committed to their work, leading to increased productivity and better job performance. Furthermore, when employees feel that they are part of a diverse and inclusive workplace, they are more likely to stay with the company long-term.

Creating a diverse and inclusive workplace requires intentional effort on the part of businesses, including things like implementing diversity training, encouraging employee resource groups, and actively recruiting and hiring a diverse workforce. It also requires creating an inclusive culture that values and respects individual differences.

Best Practices for Building Inclusive Workplace

The Importance of Inclusion and Diversity in the Workplace: Best Practices for Building a More Inclusive Business

  • Start at the top: In order for an inclusive culture to thrive, it must be supported by leadership. Leaders should set the tone by actively promoting and supporting diversity and inclusion initiatives.
  • Be intentional in recruiting and hiring: When recruiting and hiring, it’s important to actively seek out diverse candidates. This means using a variety of recruitment channels and avoiding biases in the hiring process. Additionally, companies can consider implementing blind resume screening, which removes identifying information from resumes to reduce the risk of unconscious bias.
  • Foster an inclusive culture: Building an inclusive culture is an ongoing process that requires intentional effort. Companies can foster inclusivity by providing diversity training to employees, establishing employee resource groups, and promoting a culture of respect and empathy.
  • Encourage open communication: Communication is critical to building an inclusive workplace. Employees should feel comfortable sharing their experiences and perspectives with one another and should feel supported by leadership when doing so. Encouraging open communication can create a sense of trust and transparency within the workplace.
  • Be mindful of language and behavior: Language and behavior can have a powerful impact on how inclusive a workplace feels. Companies should be cognizant of the language they use in job descriptions, performance evaluations, and other communication with employees. Additionally, employees should be held accountable for their behavior and actions and should be encouraged to speak up if they witness behavior that is not inclusive.


Diversity and inclusion are crucial for building a successful and thriving workplace. By actively promoting diversity and creating an inclusive culture, companies can drive innovation, improve employee engagement and retention, and ultimately, improve business performance. While building an inclusive workplace requires intentional effort, the benefits are well worth it. If you own a business, how do you plan on incorporating diversity?

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